BCP for COVID-19 – Harken Data 03/10/2020

Harken Data is committed to maintaining the continuity of our consulting resources, software, and Information Technology operations and services as the COVID-19 (Coronavirus) outbreak expands across
the globe.

As preparedness is core to our business, we want to reassure customers we have a geographically dispersed workforce that utilizes a cloud-based architecture model and distributed data center approach, which means we can operate without any service disruptions. We have also taken steps to ensure that the roles within our workforce that can telework are prepared and ready to do so at a moment’s notice. Resources that are deployed at client sites are instructed to follow Client’s BCP for COVID-19.

The safety and well-being of our employees is paramount, so we have put several travel safety precautions in place in an abundance of caution to limit exposure to our workforce and local communities. We continue to reassess and adjust these precautions as circumstances unfold. For inquiries regarding our professional services, please contact Mr. Varun Gupta or your support representative or account manager. As the situation continues to develop, we have curated a COVID-19

content hub that is continually updated to ensure you have access to the latest business continuity impact and public health guidance.

Identification of Key Personnel:
Mr. Varun Gupta – EVP operations, 877-776-7158 x211 – Key Person
Mr. Raj Rustagi – CEO, 877-776-7158 x207 – – Back Up

Employee communication plan:
We have personal emails, work emails and Primary contact and Emergency contact details for all our employees on file and their reachability is verified as of 2/10/2020. We also have contact information of client managers for employees that are deployed at Client sites.

Employees will be communicated of any key and crucial announcements that we here from State and Federal authorities.

Procedures are in place to respond to rumors and to confirm the firm’s status; and how and when the firm will make an “all clear” announcement and a potential return to standard processes. Any rumor that we hear is/are communicated to all employees and employees are encouraged to reach out if they need clarifications at any time.

Recommendations to tackle COVID-19:
Work remotely as far as possible, for employees that are deployed at client sites they are required to have a clearance from their client managers.

We have asked and verified with each employee their remote access capabilities
We request all employees to carry laptop computers home each day as quarantines and closures may be enacted with little warning;

During day-to-day activities, our employees are encouraged to take the following measures to prevent infection, in accordance with WHO guidelines:
 Clean the hands regularly with an alcohol-based sanitizer, or wash them with soap and water. The CDC also make this recommendation, advising that sanitizer should contain “at least 60% alcohol” and that people should wash their hands for at least 20 seconds.
 Clean surfaces — such as kitchen seats and work desks — regularly with disinfectant.
 Avoid crowded areas when going out, for people over 60 years old and people with any underlying health problems.
 Try to avoid close contact with people who display flu-like symptoms, including coughing and sneezing.
 Get accurate information about COVID-19. Some good sources include the Pan American Health Organization and WHO websites.
 The American Red Cross also advise against touching the mouth, nose, or eyes when out and about, before having a chance to wash the hands.
 Also, the CDC recommend getting the flu shot to prevent other seasonal respiratory infections.
 Regularly clean work surfaces and objects in continual use, such as phones and computer keyboards.

What if you have flu-like symptoms?
 Cough or sneeze into your elbow or use a tissue, then dispose of the tissue immediately and clean your hands. Wear a mask to prevent spreading your germs to others.
 If you feel unwell, stay home and call your doctor or a local health professional. Get tested if
 If you develop shortness of breath, call your doctor and seek care immediately.
 If you are sick: Stay home, eat and sleep separately from others in the house, and use different utensils and cutlery.

We have developed an FAQ for COVID-19 BCP and is available to all employees.

COVID-19 response and preparedness team
Harken Data
877-776-7158 x207 –

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